Shipping & Return Policy

We ship all our packages via Collissimo. Orders usually ship out in 7 to 10 business days. Shipping charges in France are around 6 Euros.

All shipping charges outside France are calculated during the checkout process. Additional charges will apply to international orders. Please call 00 33 (0)4 92 96 92 61 for a quote.

We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the merchandise within 10 days of receipt. ConfiserieFlorian cannot refund the initial shipping charges or the price of the return or exchange shipping.

First call Néroliane for a return authorization at 00 33 (0)4 92 96 92 61. Then ship the package to:

Néroliane
632, Chemin Saint Georges
06550 - La Roquette sur Siagne
FRANCE

All return packages must be postmarked within 10 days of the receipt of purchase.